Nation : S.S. Number: 1-800-COMPLAIN
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WASHINGTON — A House subcommittee heard a chorus of complaints today about Social Security’s new toll-free telephone network from critics who said it can take days to get through to operators who sometimes give bad information.
Members of Congress and congressional caseworkers told the House Ways and Means subcommittee on Social Security that frustrated constituents report that they cannot get through on the toll-free 800 number and no longer can call their local Social Security offices directly.
“It’s time now for Social Security to say ‘We goofed up,’ ” Sen. David Pryor (D-Ark.) told the subcommittee. “This system is nuts.”
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